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<span style="font-size:22px;"><strong><b style="mso-bidi-font-weight:normal"><span style="font-family: 宋体;">百联全渠道电子商务有限公司</span></b></strong></span></p>
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line-height:150%">
<span style="font-size:20px;"><strong>药品网络交易服务管理制度</strong></span></p>
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line-height:150%">
<b><span style="font-size:16.0pt;line-height:150%;font-family:
宋体;mso-bidi-font-family:宋体">目录</span></b></p>
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<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Code" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Definition" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Keyboard" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Preformatted" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Sample" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Typewriter" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="HTML Variable" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Normal Table" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="annotation subject" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="No List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="1 / a / i" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="1 / 1.1 / 1.1.1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Article / Section" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Simple 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Simple 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Simple 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Classic 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Classic 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Classic 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Classic 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Colorful 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Colorful 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Colorful 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 7" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 8" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 7" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 8" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Contemporary" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Elegant" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Professional" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Subtle 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Subtle 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Balloon Text" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Theme" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Placeholder Text" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="No Spacing" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="List Paragraph" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Quote" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Intense Quote" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 6" ></w:LsdException>
</w:LatentStyles></xml><![endif]-->
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(一)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">总则</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(二)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">信息核实登记</font><font face="宋体">&展示检查监控制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(三)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">质量安全管理制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(四)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">处方审核及处方药实名购买制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(五)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">配送质量管理制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(六)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">网络安全保障制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(七)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">网络销售违法行为制止及报告制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(八)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">严重违法行为平台服务停止制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(九)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">安全投诉举报处理制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(十)</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">消费者权益保护制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(十一)应急处置与监管配合制度</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">附件一</font> <font face="宋体">平台药械化经营准入流程</font></span></p>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">附件二</font> <font face="宋体">平台药械化商品信息审核流程</font></span></p>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">附件三</font> <font face="宋体">平台药械化动态管理流程</font></span></p>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">附件四</font> <font face="宋体">处方药购买流程</font></span></p>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
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<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(一)总则</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第一条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">百联全渠道电子商务有限公司运营的</font><font face="宋体">i百联平台作为药品网络交易第三方平台提供者,依法对平台内药品经营者及其向消费者提供的网络交易服务进行管理。</font></span></p>
<p class="MsoNormal" style="margin-top:5.0000pt;margin-bottom:5.0000pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;mso-pagination:widow-orphan;text-align:left;
line-height:150%;background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">为了加强平台药品网络交易服务管理,规范平台内网络交易活动,保障顾客用药安全,根据《中华人民共和国药品管理法》、《药品网络销售监督管理办法》、《中华人民共和国广告法》和《药品、医疗器械、保健食品、特殊医学用途配方食品广告审查管理暂行办法》等法律法规制定本制度。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组为平台药品质量安全管理机构,组内配备药学技术人员,承担药品质量安全管理工作,负责平台备案及管理制度的制订与更新,并监督制度</font><font face="宋体">&相关流程的执行,定期对执行情况进行检查,收集药品经营相关的法规、规章、行政公告以及客户服务部等职能部门反馈的消费者投诉、舆情等信息,对平台内药品经营者的信息展示、处方审核、药品销售和配送等行为实施动态管理;百联集团内各业态公司负责平台内药品经营者的招商引入和沟通协调工作,引入的药品经营者&产品应符合本制度相关要求;平台运维部负责平台的网络安全保障工作。</font></span></p>
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<span style="mso-bidi-font-size:
10.5pt;line-height:150%;font-family:宋体;mso-bidi-font-family:宋体;color:black;
mso-font-kerning:0pt">附平台药品网络交易服务管理部门架构图</span></p>
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<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Colorful 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 7" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 8" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 7" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 8" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Contemporary" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Elegant" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Professional" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Subtle 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Subtle 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Balloon Text" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Theme" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Placeholder Text" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="No Spacing" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="List Paragraph" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Quote" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Intense Quote" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 6" ></w:LsdException>
</w:LatentStyles></xml><![endif]--></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(二)信息核实登记</font><font face="宋体">&展示检查监控制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四条</font> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组负责在平台网站首页显著位置,持续公示营业执照、平台药品网络交易备案凭证等相关行政许可和备案、联系方式、投诉举报方式等信息或者上述信息的链接标识。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组负责平台内药品经营者准入审核</font><font face="宋体">&登记以及药品产品上架审核,经审核通过后方可准入经营与上架销售,杜绝超经营方式/范围开展药品网络销售、销售网络零售禁售药品的情况发生,确保至少每六个月核验更新一次。相关审核内容包含但不限于:企业基本资质、从事药品经营必需的资质、药品网络销售备案、药品网络销售制度、电子处方合作协议、委托配送质量协议、上架产品清单等。百联集团内各业态公司、平台内药品经营者应当在招商引入、日常经营过程中加强对相关内容的预审。</font></span></p>
<p class="MsoNormal" style="text-align:left;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第六条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家,应当是具备保证网络销售药品安全能力</font><font face="宋体">(已建立并实施药品质量安全管理、在线药学服务、风险控制、药品追溯、储存配送管理、不良反应报告、投诉举报处理等制度)的药品上市许可持有人或者药品经营企业。从事药品经营的商家提供在线药学服务,应当由依法经过资格认定的药师或者其他药学技术人员开展处方审核调配、指导合理用药等工作。依法经过资格认定的药师或者其他药学技术人员数量应当与经营规模相适应。 </font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第七条</font> <font face="宋体">从事药品经营的商家应当在经营活动的主页面显著位置,持续公示其药品生产或者经营许可证、依法配备的药师或者其他药学技术人员的资格认定等信息。上述信息发生变化的,应当在</font><font face="宋体">10 个工作日内予以更新。</font></span></p>
<p class="MsoNormal" style="margin-top:5.0000pt;margin-bottom:5.0000pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;mso-pagination:widow-orphan;text-align:left;
line-height:150%;background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第八条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家应当按照经过批准的经营方式和经营范围经营;药品注册证书被依法撤销、注销的,不得展示相关药品的信息。疫苗、血液制品、麻醉药品、精神药品、医疗用毒性药品、放射性药品、药品类易制毒化学品等国家实行特殊管理的药品以及法律法规规定禁止销售或通过网络销售的药品不得在平台内销售。</font></span></p>
<p class="MsoNormal" style="margin-top:5.0000pt;margin-bottom:5.0000pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;mso-pagination:widow-orphan;text-align:left;
line-height:150%;background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="margin-top:5.0000pt;margin-bottom:5.0000pt;mso-margin-top-alt:auto;
mso-margin-bottom-alt:auto;mso-pagination:widow-orphan;text-align:left;
line-height:150%;background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第九条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家,产品申请上架销售前,应当依据《药品网络销售监督管理办法》、《药品、医疗器械、保健食品、特殊医学用途配方食品广告审查管理暂行办法》等法律法规的相关要求开展药品信息展示合规审查,展示信息应当真实准确、合法有效,同时注明药品批准文号。详见《平台药械化商品信息审核</font><font face="宋体">&展示流程》。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家,应当将处方药与非处方药区分展示,并在相关页面上显著标示处方药、非处方药;应当在处方药商品详情页突出显示</font><font face="宋体">“处方药须凭处方在药师指导下购买和使用”等风险警示信息;应当在处方药销售前向消费者充分告知相关风险警示信息,并经消费者确认知情。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十一条</font> <font face="宋体">从事处方药经营的商家,处方审核通过前,不得在处方药商品详情页公开展示处方药包装、标签、说明书等信息或提供处方药购买的相关服务。从事处方药经营的商家,在处方药销售主页面、首页面不得直接公开展示处方药包装、标签等信息。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十二条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家,不得以药品赠药品、买商品赠药品等方式向消费者赠送处方药和甲类非处方药。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十三条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家应当做好资质文件的效期管理工作,平台运营中心平台运营部合规组根据系统存档定期开展抽检,证照到期前</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;">8</span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">个月提醒</font><font face="宋体">&要求商家及时续办更新证照,集团内各业态公司应当配合推进相关事宜,逾期未能完成证照续办更新的,平台对相关商家/商品做停止经营/禁售处理,同时告知相关业态公司。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(三)质量安全管理制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十四条</font> <font face="宋体">平台内从事药品经营的商家应当按照规定向消费者出具销售凭证,并清晰留存药品最小单元的销售记录,确保可追溯。同时应当完整保存供货企业的资质文件、电子交易等记录。从事处方药经营的商家还应当保存处方、在线药学服务等记录。相关记录保存期限不少于</font><font face="宋体">5年,且不少于药品有效期满后1年,确保可追溯。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十五条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组、客户服务部与集团内各业态公司、平台内从事药品经营的商家应当实时联动,根据国家食品药品监督管理局制定的《药品不良反应报告和监测管理办法》相关要求开展药品不良反应监测和报告工作。平台内从事药品经营的商家获知或者发现可能与用药有关的不良反应,应当通过国家药品不良反应监测信息网络报告,平台运营中心平台运营部合规组同步向集团公司经济运营部报备。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十六条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">报告药品不良反应后,平台运营中心平台运营部合规组</font><font face="宋体">&相关业态公司&平台内从事药品经营的商家还应当积极配合生产企业和主管部门对报告事件进行调查,提供相关资料并采取必要的控制措施。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十七条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组负责药品质量安全信息的收集</font><font face="宋体">&公示工作。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十八条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组应当重点关注舆情类、政府监管类、消费者投诉类药品质量安全信息,收集到重要信息后,依据附件三《平台药械化动态管理流程》实施管控,发现平台内存在质量问题或者安全隐患药品的,应当及时在前端平台管理公示区发布公告,履行对消费者的告知义务。从事药品经营的商家对存在质量问题或者安全隐患的药品,应当依法采取相应的风险控制措施,并在第一时间告知平台进行公示。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第十九条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">药品质量安全信息来源主要有:</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">1)</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">监督管理部门发出的药品质量公告及不合格药品的通知。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">2)</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">有关生产企业或供货单位主动发出的停止销售质量不合格药品的通知。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">3)</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">消费者在使用过程中反映的一些质量信息。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">4)</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台定期分析收集到的不合格药品信息。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">5)</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">药品质量安全相关的其他信息</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(四)处方审核及处方药实名购买制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心平台运营部合规组负责规范平台处方药购买流程,确保平台具备相关的技术条件以符合实名制购买的要求,对平台内处方药经营活动过程中处方审核、标记、留存等各环节开展监督管理工作。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十一条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事处方药经营的商家,应当具备网络销售处方药的相关条件,</font></span><span class="15" style="mso-spacerun:'yes';font-family:'Times New Roman';mso-fareast-font-family:宋体;"><font face="宋体">应当确保处方来源真实、可靠,并实行实名制</font></span><span class="15" style="mso-spacerun:'yes';font-family:宋体;mso-ascii-font-family:'Times New Roman';
mso-hansi-font-family:'Times New Roman';mso-bidi-font-family:'Times New Roman';"><font face="宋体">;应当</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">与电子处方提供单位签订协议,严格按照有关要求进行处方调配审核,对已使用的电子处方进行使用标记,避免处方重复使用。接收的处方为纸质处方影印版本的,</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">应当采取有效措施避免处方重复使用。</font> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十二条</font> </span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:微软雅黑;
font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">消费者将处方药加入药品清单后,需填写并提交用药人问诊信息,由系统对用药人身份进行实名认证。实名认证通过后连接互联网医师接诊。医师根据问诊情况进行开方或告知消费者未开方原因。开方后由经营者所在门店配备的专业药师进行审方。审方通过后消费者方可继续购买,如审方未通过,由系统告知消费者驳回原因。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(五)配送质量管理制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十三条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台内从事药品经营的商家应当对配送药品的质量与安全负责,保障药品储存运输过程符合药品经营质量管理规范等有关规定。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十四条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">商家自行配送的,应当根据配送药品数量、运输距离、运输时间、温湿度要求等情况,选择适宜的运输工具、设施设备和温控方式,配送的药品应当放置在独立空间并有明显标识,确保运输过程符合要求,配送活动的全程可追溯,保证配送过程中的药品质量与安全。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十五条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">商家委托第三方配送的,应当对受托企业的质量管理体系进行审核,并与受托企业签订质量协议,约定药品质量责任、操作规程等内容,并对受托方进行监督,确保配送过程中的药品质量与安全。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十六条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心客户服务部、平台运营部合规组应当积极联动,开展平台内药品经营活动的配送质量消费者投诉举报监测工作,及时发现问题点,推动提升平台内药品经营活动的配送服务质量,保障消费者用药安全,提升用户体验。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(六)网络安全保障制度</font></span></b></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十七条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运维部应当在平台运行过程中加强安全措施,制订完善的安全管理制度,运用安全技术手段,保证平台每天</font><font face="宋体">24小时正常运转,以方便公众访问。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十八条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台实行网站信息更新维护责任制,明确承办部门和具体责任人员</font><font face="宋体">,安排专人负责相关内容日常维护工作。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第二十九条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运维部与平台运营中心平台运营部合规组应当有效联动,加强对信息发布的审核管理工作,严禁违反《计算机信息网络国际联网安全保护管理办法》的内容出现。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台应当做好药品展示信息、交易记录、评价与投诉举报信息等信息的保存工作,保存期限不少于</font><font face="宋体">5年,且不少于药品有效期满后1年。平台运维部应当加强数据安全管理,对敏感信息数据应当采用加密方式进行存储,调取时应采取必要的脱敏手段进行控制。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十一条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运维部应当定期对重要文件、数据、操作系统及应用系统作备份处理</font><font face="宋体">,以便应急恢复。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十二条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台管理后台实行口令管理制度,管理后台使用者应当设置登录口令并定期更换,口令不应与个人信息、单位信息、设备</font><font face="宋体">(系统)信息等相关联,严禁将各个人登录账号和密码泄露给他人使用。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十三条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运维部应当对后台及服务器系统漏洞进行定期检测</font><font face="宋体">,并根据检测结果采取相应措施。及时对操作系统、数据库漏洞进行修补和升级,防止被黑客利用和入侵。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十四条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台工作人员所用电脑应该加强病毒、黑客安全防范措施</font><font face="宋体">,必须配备相应的安全软件实施保护,确保电脑内账号、密码及资料的安全。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十五条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运维部应当充分估计各种突发事件的可能性,做好应急响应方案,保证应急响应方案的及时实施,将损失降到最低程度。</font></span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="18" style="margin-left:0.0000pt;text-indent:0.0000pt;mso-layout-grid-align:none;
layout-grid-mode:char;line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十六条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台内发生安全突发事件后</font><font face="宋体">,平台运维部应当第一时间组织人员进行解决,同时向公司领导报告。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(七)网络销售违法行为制止及报告制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十七条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家,应当严格遵守本制度列示的各项法律法规及其他管理规范。商家如因违法引发投诉、索赔、政府处罚等赔偿事宜,相关费用由商家自行承担。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十八条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">一旦发现商家在经营过程中存在违法行为,平台运营中心平台运营部合规组应当第一时间向监督管理部门报告,根据监督管理部门的反馈及指导意见,采取驳回上架申请</font><font face="宋体">&产品下架&黑名单管控等必要的违法行为制止措施,要求其整改,并同时告知相关业态公司。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(八)严重违法行为平台服务停止制度</font></span></b></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第三十九条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">存在违法行为的商家,应按照监管部门</font><font face="宋体">&平台管理要求,积极配合产品清查、售后处理、产品召回等事宜,针对违法内容制定整改措施,如期完成并形成整改报告,相关业态公司应当配合推进商家整改事宜。</font></span></p>
<p class="MsoCommentText" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">第四十条</font> <font face="宋体">一旦发现商家在经营过程中存在如下</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">严重违法行为的,</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">平台运营中心平台运营部</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">应当立即停止</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">向商家</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">提供网络交易平台服务,</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">同时</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">停止展示药品相关信息</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">,</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">并要求商家履行完未尽事宜,平台保留追究其违约责任的权利。商家清退、追偿过程中如有需要,相关业态公司应当予以配合。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">1)</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">不具备资质销售药品的;</font> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">2)</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">违反本</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">制度</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">第八条规定销售国家实行特殊管理的药品的;</font> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">3)</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">超过药品经营许可范围销售药品的;</font> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">4)</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">因违法行为被药品监督管理部门责令停止销售、吊销药品批准证明文件或者吊销药品经营许可证的;</font> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">5)法律法规明令禁止的</font></span><span style="mso-spacerun:'yes';font-family:宋体;mso-bidi-font-family:'Times New Roman';
line-height:150%;font-size:10.5000pt;mso-font-kerning:1.0000pt;"><font face="宋体">其他严重违法行为</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-bidi-font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
mso-ansi-font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(九</font></span></b><b><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">)安全投诉举报处理制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十一条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台设立并公开安全投诉举报联系方式,平台运营中心客户服务部安排专人负责受理投诉举报工作。投诉举报实行首问负责制,接到投诉举报应认真记录投诉举报内容,按程序报告相关负责人并联系商家跟踪处理,重要案件和重大事件应当立即报告公司领导。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十二条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台内经营药品的商家收到安全投诉举报内容后,应当快速进行情况核实,以认真负责的原则进行妥善处理。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十三条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">投诉举报内容无法快速答复或按照法律、政策不能解决的,应当向监管部门</font><font face="宋体">/投诉举报人做好相关解释工作。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十四条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心客户服务部应当及时整理、统计、分析投诉举报信息,归档各类投诉举报工作资料,提出处理投诉举报工作的合理建议。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<b><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
font-weight:bold;font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></b></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(十)消费者权益保护制度</font></span></b></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十五条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心各职能部室以《</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">中华人民共和国电子商务法》</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">、《中华人民共和国消费者权益保护法》等法律法规为依据,制定各项平台管理制度,切实保护消费者权益。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十六条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">从事药品经营的商家,应当严格遵守各项平台管理制度,以用户第一为宗旨在平台内开展药品销售</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十七条</font></span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心客户服务部负责制订</font><font face="宋体">&更新《i百联平台客户投诉处理规范》,从事药品经营的商家接收到投诉内容后,应当与客户服务部高效联动,落实消费者投诉快速响应处理机制。</font></span></p>
<p class="MsoNormal" style="line-height:150%;">
<span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
color:rgb(0,0,0);font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;line-height:25.0000pt;
mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十八条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心客户服务部通过</font><font face="宋体">4</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;">00</span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">热线投诉专线、在线聊天、客服邮箱接收客户投诉信息,给予情绪安抚和致歉的同时,应仔细聆听客户描述,详细记录客户问题,询问客户诉求,及时通过工单进行反馈。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;line-height:25.0000pt;
mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第四十九条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">投诉处理专员在受理</font><font face="宋体">“投诉-需要回复”工单时,应根据客户描述的问题,结合企业的操作规定,对客户诉求的合理性进行分析判断。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五十条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">客户合理的诉求应积极与各业态</font><font face="宋体">/责任部门商洽合理的解决方案,客户不合理的诉求应态度良好,与之有效沟通,消除客户误会,并努力达成一致结果,如果客户仍然不能理解和接受,可为客户保留最终方案,工单暂时先关闭。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五十一条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">在投诉处理过程中,客户有升级到外部投诉的倾向或情绪激动时,第一时间先进行安抚和致歉,使客户平复情绪,投诉处理专员根据实际情况可适当向上级领导申请一定且合理的积分,用于投诉处理工作。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五十二条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">在投诉处理过程中,如判断工单方案不合理且客户有外部投诉倾向的,投诉工单应升级为</font><font face="宋体">“投诉-涉外报备”,请外部投诉组参与事件的评估,给予处理意见。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五十三条</font></span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">平台运营中心客户服务部应当及时整理、统计、分析投诉信息,与运营中心其他职能部室保持联动,共同推进购物流程优化、用户体验提升等项目,更好地保护消费者权益。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;line-height:150%;">
<b><span style="mso-spacerun:'yes';font-family:宋体;line-height:150%;
font-weight:bold;font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="宋体">(十一)应急处置与监管配合制度</font></span></b></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五十四条</font> <font face="宋体">出现突发公共卫生事件或者其他严重威胁公众健康的紧急事件时,平台及从事药品经营的商家应当遵守国家有关应急处置规定,依法采取相应的控制和处置措施。药品上市许可持有人依法召回药品的,平台及从事药品经营的商家应当积极予以配合。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">第五十五条</font> <font face="宋体">监督管理部门开展监督检查、案件查办、事件处置等工作时,平台及从事药品经营的商家应当予以配合。药品监督管理部门发现药品网络销售企业存在违法行为,依法要求平台采取措施制止的,平台运营中心及时履行相关义务。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"><font face="宋体">药品监督管理部门依照法律、行政法规要求提供有关平台内销售者、销售记录、药学服务以及追溯等信息的,平台运营中心及时予以提供。</font></span></p>
<p class="MsoNormal" style="mso-layout-grid-align:none;text-autospace:none;text-align:left;
line-height:25.0000pt;mso-line-height-rule:exactly;">
<span style="mso-spacerun:'yes';font-family:宋体;color:rgb(0,0,0);
font-size:10.5000pt;mso-font-kerning:0.0000pt;"> </span></p>
</div>
<p>
</p>
<p align="left" class="MsoNormal" style="text-align:left;mso-pagination:widow-orphan">
<span style="mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体;
mso-bidi-font-weight:bold">附件一 平台药械化经营准入流程</span></p>
<p align="left" class="MsoNormal" style="text-align:left;mso-pagination:widow-orphan">
<span style="mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:宋体;
mso-bidi-font-weight:bold"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/11/%E5%87%86%E5%85%A5%E6%B5%81%E7%A8%8B.jpg" style="width: 750px; height: 341px;" /></span></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:150%">
<span style="mso-bidi-font-size:10.5pt;line-height:150%;font-family:宋体;mso-bidi-font-family:
宋体;mso-bidi-font-weight:bold">附件二 平台药械化商品信息审核流程</span></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:150%">
<img alt="" src="https://img27.iblimg.com/content-5/images/content/2022/12/1781131433.jpg" style="width: 750px; height: 487px;" /></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:150%">
<span style="mso-bidi-font-size:10.5pt;line-height:150%;font-family:宋体;mso-bidi-font-family:
宋体;mso-bidi-font-weight:bold">附件三 平台药械化动态管理流程</span></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:150%">
<img alt="" src="https://img27.iblimg.com/content-5/images/content/2022/12/1819559370.jpg" style="width: 750px; height: 641px;" /></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:150%">
<span style="mso-bidi-font-size:10.5pt;line-height:150%;font-family:宋体;mso-bidi-font-family:
宋体;mso-bidi-font-weight:bold">附件四 处方药购买流程</span></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:25.0pt;
mso-line-height-rule:exactly;mso-layout-grid-align:none;text-autospace:none">
<span lang="EN-US" style="mso-no-proof:yes"> <img alt="" src="https://img27.iblimg.com/content-5/images/content/2022/12/89736703.jpg" style="width: 750px; height: 136px;" /></span></p>
<p align="left" class="MsoNormal" style="text-align:left;line-height:25.0pt;
mso-line-height-rule:exactly;mso-layout-grid-align:none;text-autospace:none">
<span lang="EN-US" style="mso-bidi-font-size:10.5pt;font-family:宋体;mso-bidi-font-family:
宋体;color:black;mso-font-kerning:0pt"> </span></p>