<p>
平台拟发布《百联全渠道电子商务有限公司 食品安全防控制度&事故应急处置预案》</p>
<p>
公示期:2021年6月1日至2021年6月9日,2021年6月10日起正式生效。如有相关建议/意见,请邮件至平台合规联合工作小组(qqd_pthglhgzxz@bl.com)。</p>
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<b style="mso-bidi-font-weight:
normal"><span style="font-size:20.0pt;mso-bidi-font-size:26.0pt;font-family:
"微软雅黑",sans-serif;mso-bidi-font-family:宋体">百联全渠道电子商务有限公司</span></b></p>
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<span style="mso-bookmark:OLE_LINK2"><b style="mso-bidi-font-weight:
normal"><span style="font-size:20.0pt;mso-bidi-font-size:26.0pt;font-family:
"微软雅黑",sans-serif;mso-bidi-font-family:宋体">食品安全防控制度<span lang="EN-US">&</span>事故应急处置预案</span></b></span></p>
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<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">【目的】</span></b></p>
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<span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;
font-family:"微软雅黑",sans-serif">为了更好地贯彻落实《中华人民共和国食品安全法》、《上海市食品安全条例》、《百联集团有限公司食品安全管理办法》关于食品安全管理<span lang="EN-US">&</span>事故处置的相关要求,做好平台内食品安全风险动态监测<span lang="EN-US">&</span>防控及事故应急处置工作,制定本制度<span lang="EN-US">&</span>预案。</span></p>
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<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">【各方职责】</span></b></p>
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<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings;
mso-fareast-font-family:Wingdings;mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">运营中心客服部负责日常食品品质异常相关消费者投诉<span lang="EN-US">/</span>敏感差评的监测<span lang="EN-US">&</span>记录<span lang="EN-US">&</span>用户侧信息确认工作,与运营中心平台运营部保持高效信息互通。</span></p>
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<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings;
mso-fareast-font-family:Wingdings;mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">运营中心物流部负责日常食品仓储<span lang="EN-US">&</span>运输服务监管。</span></p>
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mso-char-indent-count:0;mso-list:l4 level1 lfo1">
<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings;
mso-fareast-font-family:Wingdings;mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">运营中心平台运营部负责食品安全监管信息监测<span lang="EN-US">&</span>风险排摸、</span><span style="font-size:11.0pt;font-family:
"微软雅黑",sans-serif">食品安全风险评估<span lang="EN-US">&</span></span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">等级判定、负面信息数据分析,与各业态<span lang="EN-US">&</span>商家<span lang="EN-US">&</span>食品安全相关职能部门保持高效联动,统筹实施食品安全防控<span lang="EN-US">&</span>事故应急处置工作。</span></p>
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<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings;
mso-fareast-font-family:Wingdings;mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">运营中心品牌营销部负责食品安全舆情监测,与运营中心客服部联动处理舆情客诉。</span></p>
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mso-char-indent-count:0;mso-list:l4 level1 lfo1">
<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:Wingdings;
mso-fareast-font-family:Wingdings;mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">业态<span lang="EN-US">&</span>商家及食品安全相关职能部门,应当积极配合运营中心开展事实确认、应急处置、整改优化等各项工作。</span></p>
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<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:
12.0pt;font-family:"微软雅黑",sans-serif"> </span></p>
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<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">【食品安全风险等级】</span></b></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">普通食品品质异常事件:业态<span lang="EN-US">/</span>商家<span lang="EN-US">/</span>门店提供的食品发生存在异物(毛发、蝇虫、金属等)、变质<span lang="EN-US">/</span>感官异常、标签异常、包装破损、临保近保等品质异常事件。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">敏感食品品质异常事件:业态<span lang="EN-US">/</span>商家<span lang="EN-US">/</span>门店提供的食品发生过保质期等容易引发食品安全事故的品质异常事件。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
mso-list:l5 level1 lfo4">
<span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">食品安全事故:是指食品中毒、食源性疾病、食品污染等源于食品,对人体健康有危害或者可能有危害的事故。根据事故的危害程度分为普通食品安全事故和重大食品安全事故。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">普通食品安全事故:业态<span lang="EN-US">/</span>商家<span lang="EN-US">/</span>门店提供的食品因品质异常侵犯了消费者的合法权益,但未造成严重后果的普通事故。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings;
mso-bidi-font-family:Wingdings"><span style="mso-list:Ignore">l<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">重大食品安全事故:业态<span lang="EN-US">/</span>商家<span lang="EN-US">/</span>门店提供的食品因品质异常严重侵犯了消费者的合法权益,造成群体性食物中毒等人身伤害或财产损失的严重后果,或引发社会舆论普遍关注的事故。</span></p>
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<span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:
12.0pt;font-family:"微软雅黑",sans-serif"> </span></p>
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<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">【食品安全防控机制】</span></b></p>
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<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">一、加强食品仓储监管,监督自营仓做好以下防控工作:</span></b></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif">1</span><span style="font-family:"微软雅黑",sans-serif">、进货查验</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">建立食品进货查验制度,记录供应商信息、食品名称、规格、数量、生产批号、保质期等信息。</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">查验内容:</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>i.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">商品的中文标注、生产厂家、销售厂家和厂址等;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>ii.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">商标、性能、用途、生产批号、产品标准号、定量包装商品的净含量、及其标注方式;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>iii.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">需要标明商品的规格、等级、所含主要成分和含量;</span></p>
<p class="MsoListParagraph" style="margin-left:60.0pt;text-indent:-60.0pt;
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>iv.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">限期使用商品的生产日期、安全使用期(保质期、保鲜期、保存期)和失效日期;</span></p>
<p class="MsoListParagraph" style="margin-left:60.0pt;text-indent:-60.0pt;
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>v.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">查验商品外观,是否有变质、霉变、漏气、胀气、渗液、破包等情况;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>vi.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">对使用不当、容易造成商品损坏可能危及人身、财产安全的商品的警示标志或中文警示标志;</span></p>
<p class="MsoListParagraph" style="margin-left:60.0pt;text-indent:-60.0pt;
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>vii.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">特殊商品或特殊情况下,查验送货人员、车辆的资质、安全证书等。</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman""> </span>viii.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">进口商品检验检疫证明等需随批查验的材料</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">食品进货查验记录真实,保存期二年以上。</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif"> </span></p>
<p class="MsoNormal">
<span lang="EN-US" style="font-family:"微软雅黑",sans-serif">2</span><span style="font-family:"微软雅黑",sans-serif">、商品存储</span></p>
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<span style="mso-bidi-font-size:11.0pt;font-family:"微软雅黑",sans-serif">商品存储仓库提供多温度带存储方式,分别为<span lang="EN-US">“</span>常温区、恒温区、冷冻区、冷藏区<span lang="EN-US">”</span>,保证商品存储中的安全性,针对温控要求的商品,温控监控设备<span lang="EN-US">24H</span>针对温度进行监控,一旦发生问题及时提醒预警。</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif"> </span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif">3</span><span style="font-family:"微软雅黑",sans-serif">、安全自查</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">食品进出须按系统指令,做到“先进先出”;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">定期盘点过半、临期、过期商品,确保系统记录和实物相符;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">日常检查商品外观,发现质量问题须及时上报、移仓、冻结库存;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">4)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">结合周期性效期盘点,以及不定时抽查,确保库位内实物商品生产(到期)日期与系统记录保持一致,发现不一致情况及时调整;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">5)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">商品出库时,拣货、打包人员随时抽查;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">6)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">库区保持清洁干燥,定期检查、除虫鼠害,库区内没有有毒有害物质。</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif">4</span><span style="font-family:"微软雅黑",sans-serif">、从业人员健康管理</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">食品相关从业人员须取得健康证后才能上岗,并每年进行健康检查,杜绝带病上岗或先上岗后检查身体的情况;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">定期检查员工个人卫生情况,如果员工有开放性、感染性伤口,甚至相关传染病、皮肤病等有碍食品卫生的疾病,须立即调离岗位;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">在岗员工在工作区域内禁止吸烟、进食或将个人食物带入工作场所;</span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">4)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">员工保持个人卫生,衣着外观整洁; </span></p>
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<span lang="EN-US" style="font-family:"微软雅黑",sans-serif;mso-bidi-font-family:微软雅黑"><span style="mso-list:Ignore">5)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-family:"微软雅黑",sans-serif">对于相关工作人员进行定期培训、考核。</span></p>
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<span lang="EN-US" style="mso-bidi-font-size:11.0pt;
font-family:"微软雅黑",sans-serif">4</span><span style="mso-bidi-font-size:11.0pt;
font-family:"微软雅黑",sans-serif">、依据《物流现场防疫与复工准备工作的建议方案》实施物流现场防疫管理。</span></p>
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<span lang="EN-US" style="mso-bidi-font-size:11.0pt;
font-family:"微软雅黑",sans-serif"> </span></p>
<p class="MsoNormal">
<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">二、做好食品安全信息监测,实施食品安全防控动态管理。</span></b></p>
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">1、<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;mso-bidi-font-size:
12.0pt;font-family:"微软雅黑",sans-serif">夯实日常食品品质异常相关消费者投诉<span lang="EN-US">/</span>敏感差评的监测<span lang="EN-US">&</span>记录<span lang="EN-US">&</span>用户侧信息确认工作,食品安全相关职能部门、各业态<span lang="EN-US">&</span>商家间保持高效联动。</span></p>
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">2、<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">根据食品安全风险等级,实施分级动态管理。</span></p>
<p class="MsoListParagraph" style="margin-left:42.0pt;text-indent:-21.0pt;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">1)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">实施食品安全事故实时监测,遵循“快速立项、谨慎确认”的原则,一经发现疑似事件,立即定性为疑似食品安全事故,联动</span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">业态<span lang="EN-US">&</span>商家</span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">开展事件调查并确认事实。</span></p>
<p class="MsoListParagraph" style="margin-left:42.0pt;text-indent:-21.0pt;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">2)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">平台依据事实及《<span lang="EN-US">i</span>百联平台违规管理规则》相关规定对涉事</span><span style="font-size:11.0pt;
mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">业态<span lang="EN-US">&</span>商家予以</span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">严肃处置。</span></p>
<p class="MsoListParagraph" style="margin-left:42.0pt;text-indent:-21.0pt;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">3)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">每日(<span lang="EN-US">T+1</span>)开展敏感食品品质异常事件监测,一经发现,立即启动事件追溯流程,联动</span><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">业态<span lang="EN-US">&</span>商家</span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">开展事件调查、快速确认事实及事件原因,跟踪业态<span lang="EN-US">&</span>商家的整改优化进度。</span></p>
<p class="MsoListParagraph" style="margin-left:42.0pt;text-indent:-21.0pt;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">4)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">每月开展食品品质异常事件数据分析,重点列示普遍问题、单业态<span lang="EN-US">/</span>单店高频问题,跟踪问题业态<span lang="EN-US">/</span>门店的下月整改优化情况。</span></p>
<p class="MsoListParagraph" style="margin-left:42.0pt;text-indent:-21.0pt;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">5)<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">综合平台食品安全管理情况,每月形成食品安全月报,报送集团经济运营部。</span></p>
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">3、<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">积极开展信息监测<span lang="EN-US">&</span>政策咨询,第一时间进行问题</span><span style="font-size:11.0pt;
mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">排摸</span><span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">&</span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">风险防控,快速处理舆情客诉,消除负面影响。</span></p>
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<b style="mso-bidi-font-weight:normal"><span lang="EN-US" style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif"> </span></b></p>
<p class="MsoNormal">
<b style="mso-bidi-font-weight:normal"><span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif">【食品安全事故应急处置】</span></b></p>
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">普通食品安全事故遵循“及时处置、做好台账”的原则;</span></p>
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">重大食品安全事故遵循“快报事实、积极处置”的原则,“边处置、边上报”,并按照“首报”、“续报”和“终报”要求执行。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
mso-list:l3 level1 lfo2">
<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">平台内发生普通食品安全事故后,按照<span lang="EN-US">“</span>首问负责制<span lang="EN-US">”</span>及时、妥善处理,避免矛盾激化和影响扩大,并做好记录。对超出处置权限范围确需移交处理的,应做好解释工作和进程跟踪工作。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">对于可能引发媒体介入的普通食品安全事故,及时向集团报告,并在集团的指导下做好下一步处置预案,包括但不仅限于明确专人处置、确定新的处置方案、指定专人应对媒体采访、确定统一的对外发言口径。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
mso-list:l3 level1 lfo2">
<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">对于直接由媒体介入的普通食品安全事故,现场主要负责人,应到场处置,做到正面接待、冷静应对、态度和蔼、有礼有节、多讲事实、慎谈原因,避免与媒体发生冲突。同时了解媒体的名称、栏目、采访目的以及记者姓名、身份等基本信息,并及时、如实向集团报告。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">对于重大食品安全事故,应在第一时间(知悉后半小时以内)将有关情况上报集团。 上报内容包括但不仅限于食品安全事故发生的时间、地点、事故经过、危害程度、影响范围、先期处置情况。及时研究下一步处置预案,包括但不仅限于明确专人处置、确定新的处置方案、指定专人应对媒体采访、确定统一的对外发言口径,并报集团食品安全委员会审核后实施。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">重大食品安全事故若达到《集团处置突发事件应急预案》所述突发事件标准的,除按以上原则上报处置外,还应按照《预案》有关规定进行上报和处置。</span></p>
<p align="left" class="MsoListParagraph" style="margin-left:21.0pt;text-align:left;
text-indent:-21.0pt;mso-char-indent-count:0;mso-pagination:widow-orphan;
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<span lang="EN-US" style="font-size:11.0pt;font-family:"微软雅黑",sans-serif;mso-bidi-font-family:
微软雅黑"><span style="mso-list:Ignore">8.<span style="font:7.0pt "Times New Roman""> </span></span></span><span style="font-size:11.0pt;font-family:"微软雅黑",sans-serif">平台第一时间对问题商品做禁售处理,监督自营仓、联营<span lang="EN-US">&MP</span>商家做好问题批次商品封存及库存冻结,防止再次流出,对于库区内其他批次的该商品,统一进行检查,及时清理库存。对于已经发出的可能引发食品安全事故的同批次问题商品,及时进行追索。</span></p>
<p>
<span style="font-size:11.0pt;mso-bidi-font-size:12.0pt;font-family:"微软雅黑",sans-serif;
mso-bidi-font-family:"Times New Roman";mso-font-kerning:1.0pt;mso-ansi-language:
EN-US;mso-fareast-language:ZH-CN;mso-bidi-language:AR-SA">业态<span lang="EN-US">&</span>商家应全程配合集团、平台及外部相关部门的事故应急处置<span lang="EN-US">&</span>调查工作、努力消除负面影响,视其情节严重程度<span lang="EN-US">&</span>整改优化情况,运营中心平台运营部最终评估判定是否将问题商家列入负面清单<span lang="EN-US">/</span>问题商品是否恢复上架。</span></p>
<p>
</p>
<p>
</p>