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<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 4" ></w:LsdException>
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<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 5" ></w:LsdException>
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<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 6" ></w:LsdException>
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<p class="p" style="line-height: 200%; text-align: center;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:11.0000pt;"><font face="微软雅黑">i百联平台订单交付管理规范</font></span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:11.0000pt;"> </span></b></p>
<p class="p" style="line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第一章</font><font face="微软雅黑"> 适用范围</font></span></b></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">第一条</font> </span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">本规则适用于入驻</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">i</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">百联平台的商家及平台自营业务的上游供应商,包括平台内入驻商家、全渠道自营业务的上游供应商以及自营打标的集团内各业态公司(以下简称商家)。</font></span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">本规则适用于需经配送完成交付的实物类商品订单(不包括跨境商品订单),定制类、大件类等需另行约定发货时间</font><font face="微软雅黑">/沟通服务细节的特殊商品,以商家与消费者约定的订单交付时间为准。</font></span></p>
<p class="p" style="line-height:200%;">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-ansi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">第二章</font> <font face="微软雅黑">定义</font></span></b></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">第一条</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"> <font face="微软雅黑">电</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商类商家指</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">通过企业资质聚合开设线上店铺</font>/开展业务</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">的商家、</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">全渠道自营业务的上游供应商</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">以及</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">自营打标的集团内各业态公司。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">非电商类商家指依托线下实体门店开设线上店铺的商家</font></span></p>
<p class="p" style="line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第三章</font><font face="微软雅黑"> 接单规范</font></span></b></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第一条</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家应当根据自身业务属性</font><font face="微软雅黑">&配送能力,设置合理的配送范围和配送费用。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第二条</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"> </span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">商家应当关注订单实时情况,避免消费者的需求未及时响应。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第三条</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"> </span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">未经消费者同意,商家不得单方面取消订单。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第四条</font> <font face="微软雅黑">商家因自身在价格设置、商品信息维护环节出现纰漏,导致无法照常接单的,应当根据法律法规、平台规则等相关规定制订处理方案,积极与消费者协商;如需平台介入处理,商家应当在平台通知时效内回复</font><font face="微软雅黑">/确认平台制订的处理方案,逾期未做回复/确认的,视为商家认可处理方案及赔付标准,平台有权直接实施。</font></span></p>
<p class="p" style="line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第四章</font> <font face="微软雅黑">发货规范</font></span></b></p>
<p class="p" style="text-indent:20.2500pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第一条</font> <font face="微软雅黑">发货细则</font></span></b></p>
<p class="p" style="text-indent:20.2500pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">消费者下单后,商家可根据自身的配送能力和消费者的需求,在承诺的时效内,采用最适当的发货方式履行配送服务。</font></span></p>
<p class="p" style="text-indent:20.2500pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家在发货前应当检查发货商品是否与订单一致并且符合商品相关描述以及承诺。</font></span></p>
<p class="p" style="text-indent:20.2500pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">发货前应当检查商品是否存在质量问题,不可将不符合质量要求的商品、或存在破损的商品、或过期的商品发出。</font></span></p>
<p class="p" style="text-indent:20.2500pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">在订单交付过程中,不得发生</font><font face="微软雅黑">“向消费者推送带有其他平台(非i百联)标识的信息</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">”</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">的情形。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">发货包装管理</font></span></b></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商品包装应当使用符合行业和国家标准的包装材料,并保证包装的完整性,避免因包装问题带来的商品损毁影响用户的购物体验。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家应适当加强对商品的包装,避免因运送过程中受挤压等原因造成的商品损毁从而影响用户体验。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">针对保存有温度要求的商品,商家应在包装中加入冷媒保证配送质量,保证商品不在配送过程中因温度问题发生变质。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">发货包装中(包括但不限于外包装盒、内部夹页、退换货页、封箱胶等),商家可以增加相关</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">i</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">百联平台店铺</font><font face="微软雅黑">/在售商品信息;不得带有其他平台的或与该店铺/在售商品无关的信息。</font></span></p>
<p class="p" style="line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第五章</font> <font face="微软雅黑">消费者拒收</font></span></b></p>
<p class="p" style="text-indent:20.0000pt;mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单交付过程中,如消费者与商家因商品拒收引发交易纠纷,平台根据以下规则对消费者及商家权责进行判定:</font></span></p>
<p class="p" style="text-indent:20.0000pt;mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">1、消费者无正当理由拒绝签收商品的,如商品为不支持</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">7天无理由退货且性质不适宜拒签的商品(</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">如</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">定做定制类商品、鲜活易腐类商品),商品返回后,商家有权要求</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">消费者</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">承担商品拒签产生的相应运费和商品毁损、灭失的损失;如商品为支持</font>7天无理由退货且商品不会因拒签产生商品损毁、灭失的,商品返回后,商家有权要求</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">消费者承担</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">相应运费</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">。</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">(</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">订单</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">包邮的,</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">消费</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.5000pt;"><font face="微软雅黑">者</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.5000pt;"><font face="微软雅黑">承担商品退回运费;</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.5000pt;"><font face="微软雅黑">订单</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.5000pt;"><font face="微软雅黑">不包邮的,</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.5000pt;"><font face="微软雅黑">消费者</font></span><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.5000pt;"><font face="微软雅黑">承担往返运费)</font></span></p>
<p class="p" style="text-indent:20.0000pt;mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">2、因商家原因导致消费者拒收的,商家应向消费者进行退款,并承担商品退回运费。</font></span></p>
<p class="p" style="line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第六章</font><font face="微软雅黑"> 交付管理指标</font></span></b></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第一条</font> <font face="微软雅黑">电商类商家指标(非在仓模式)</font></span></b></p>
<p class="p" style="line-height:200%;">
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mso-font-kerning:0.0000pt;"><font face="微软雅黑">1、商家应当根据平台系统提供的选项,向消费者承诺发货时效</font></span><!--[if gte mso 9]><xml><o:DocumentProperties><o:Revision>1</o:Revision><o:Pages>1</o:Pages><o:Lines>1</o:Lines><o:Paragraphs>1</o:Paragraphs></o:DocumentProperties></xml><![endif]--><!--[if gte mso 9]><xml><o:OfficeDocumentSettings></o:OfficeDocumentSettings></xml><![endif]--><!--[if gte mso 9]><xml><w:WordDocument><w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel><w:DisplayHorizontalDrawingGridEvery>0</w:DisplayHorizontalDrawingGridEvery><w:DisplayVerticalDrawingGridEvery>2</w:DisplayVerticalDrawingGridEvery><w:DocumentKind>DocumentNotSpecified</w:DocumentKind><w:DrawingGridVerticalSpacing>7.8 磅</w:DrawingGridVerticalSpacing><w:PunctuationKerning></w:PunctuationKerning><w:View>Normal</w:View><w:Compatibility><w:AdjustLineHeightInTable/><w:DontGrowAutofit/><w:BalanceSingleByteDoubleByteWidth/><w:DoNotExpandShiftReturn/><w:UseFELayout/></w:Compatibility><w:Zoom>0</w:Zoom></w:WordDocument></xml><![endif]--><!--[if gte mso 9]><xml><w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="260" >
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<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Columns 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 7" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid 8" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 7" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table List 8" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table 3D effects 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Contemporary" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Elegant" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Professional" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Subtle 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Subtle 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Web 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Balloon Text" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Table Theme" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Placeholder Text" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="No Spacing" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="List Paragraph" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Quote" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Intense Quote" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 1" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 2" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 3" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 4" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 5" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Light Grid Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Shading 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium List 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 1 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 2 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Medium Grid 3 Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Dark List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Shading Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful List Accent 6" ></w:LsdException>
<w:LsdException Locked="false" Priority="99" SemiHidden="false" Name="Colorful Grid Accent 6" ></w:LsdException>
</w:LatentStyles></xml><![endif]--><span style="font-family: 微软雅黑; font-size: 10pt;"><font face="微软雅黑">(</font><font face="微软雅黑">2</font></span><span style="font-family: 微软雅黑; font-size: 10pt;">4</span><span style="font-family: 微软雅黑; font-size: 10pt;"><font face="微软雅黑">小时</font><font face="微软雅黑">/</font></span><span style="font-family: 微软雅黑; font-size: 10pt;">48</span><span style="font-family: 微软雅黑; font-size: 10pt;"><font face="微软雅黑">小时</font><font face="微软雅黑">/</font></span><span style="font-family: 微软雅黑; font-size: 10pt;">72</span><span style="font-family: 微软雅黑; font-size: 10pt;"><font face="微软雅黑">小时)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">,同时接受平台“承诺发货时效”</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">考核,其中,全渠道自营业务的上游供应商以及自营打标的集团内各业态公司如承诺时效超</font><font face="微软雅黑">48小时的,按48小时考核;</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">定制类、大件类等需另行约定发货时间</font><font face="微软雅黑">/沟通服务细节的特殊商品应当在与消费者约定的发货时效内完成发货。其中</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">自营打标的集团内各业态公司应对其委托代发货的上游合作方实施订单交付管理;入驻商家的</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">发货时效及考核得分于商品详情页店铺入口模块中展示,将商家的订单交付服务水平明示消费者。</font></span></p>
<p class="p" style="text-indent:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,</font></span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">2、交易达成(订单状态变更为待拣货)后,商家应在承诺时效内自行/委托上游合作方完成发货,并完成快递运单号上传等系统操作。(即</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:Tahoma;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单状态由</font><font face="微软雅黑">“待拣货”流转至“配送中”,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">发货时间以平台系统记录为准)。</font> </span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">3</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">、为鼓励商家提升发货时效,保障消费者体验,基于商家订单的实际发货时效,平台制定如下订单完成时效规则:</font></span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">1)24小时内发货的订单,订单已签收T,系统自动完成订单 (最快T+3日)</span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">2)24-48小时发货的订单,订单已签收T,最快T+7日自动完成订单(消费者可以提前点完成)</span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">3)48小时以上发货,订单已签收T,默认T+15日自动完成订单(消费者可以提前点完成)</span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">3、异常报备</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">1)如商家受国家大型活动/政策要求、不可抗力影响,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">无法在</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">承诺</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">时效内完成发货的。</font>i</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">百联平台仅接受上述两项原因的延迟发货报备,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家应即时</font>/提前向i百联平台进行延迟发货报备</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">并提供相关凭证</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">2)如果受疫情影响无法发货,商家可以依据国家官方中高风险地区清单向平台实时报备;系其他特殊原因的请在报备时注明报备原因,报备通过后,相关情形将不列入发货考核,直至异常情况解除。同时,商家需针对异常情况发生前已产生的未发货订单,向</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">i百联平台报备妥善的处理方案,并及时在店铺首页/相关在售商品详情页向消费者明示延迟发货的相关信息。 </span></p>
<p class="p" style="text-indent:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">3)报备流程详见下方</font></span><span><a href="#报备流程"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,255);text-decoration:underline;
text-underline:single;font-size:10.0000pt;"><font face="微软雅黑">《发货时效异常情况报备流程》</font></span></u></a></span></p>
<p class="p" style="margin-left:38.0000pt;text-indent:-18.0000pt;line-height:200%;
mso-list:l2 level1 lfo1;">
<span style="font-family:微软雅黑;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><span style="mso-list:Ignore;">1、<span> </span></span></span><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">非电商类商家指标</font></span></b><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">门店订单缺货率(自然周)</font><font face="微软雅黑"><</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">=</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">5</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">%</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">(含配送单和自提单)</font></span></p>
<p class="p" style="margin-left:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">(</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单缺货率</font><font face="微软雅黑">=门店自然周内缺货订单数/应发订单数)</font></span></p>
<p class="p" style="margin-left:38.0000pt;text-indent:-18.0000pt;line-height:200%;
mso-list:l2 level1 lfo1;">
<span style="font-family:微软雅黑;mso-bidi-font-family:宋体;color:rgb(0,0,0);
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">2、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">门店订单出货及时率(自然周)</font><font face="微软雅黑">></font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">75%</span></p>
<p class="p" style="margin-left:35.4000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">门店向消费者承诺平均出货(拣货)时长,即门店拣货标准时长。出货及时率</font><font face="微软雅黑">=门店承诺时效内出货订单数/完成订单数(仅限配送单)。其中,订单出货(拣货)时长根据订单类型定义如下:</font></span></p>
<p class="p" style="margin-left:35.4000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">1)即时达:订单状态由待拣货变更为</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">待出库的时长</font></span></p>
<p class="p" style="margin-left:21.0000pt;text-indent:14.4000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">2</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">)定时达:自用户下单时选择的配送起始时间起,至订单状态变更为待出库的时长。(适用于以</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">1</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">小时为区间的预约配送模式)</font></span></p>
<p class="p" style="margin-left:20.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">3、门店7</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;">2</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">小时</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单完成率</font>>99%</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">(含配送单和自提单)</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"> </span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第三条</font> <font face="微软雅黑">促销活动及节假日特殊要求</font></span></b></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">i百联平台官方发起的促销活动/节假日期间对交付管理指标另有要求的,以平台另行公示(提前7个工作日)的促销活动规则/公告为准;</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);letter-spacing:0.1000pt;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑">第七章</font> <font face="微软雅黑">违规处理</font></span></b></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑"> 第一条 </font></span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">电商类商家违规处理(非在仓模式)</font></span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:21.0000pt;
line-height:200%;">
<a name="延迟发货条款"></a><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;">1</span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑">、延迟发货</font></span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:21.0000pt;
line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">未按时完成发货,损害消费者权益的行为,视为延迟发货。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:21.0000pt;
line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">(</font><font face="微软雅黑">1)普通商品:未在向消费者承诺的时效内完成发货</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑"> (2)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">定制类、大件类等需另行约定发货时间</font><font face="微软雅黑">/沟通服务细节的特殊商品</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">:未在与消费者约定的发货时效内完成发货</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑"> 商家延迟发货的,由平台代商家向消费者先行赔付。赔付标准为商品实际支付金额(支付方式包括但不限于银行卡、积分、团购券、无门槛优惠券等)5%</font></span><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑">,</font></span></b><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">单笔</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">赔付金额最低不少于</font><font face="微软雅黑">5元,不高于</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">50</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">元,赔付方式包括但不限于发放会员积分、优惠券等,相关费用(会员积分等值金额、优惠券的优惠金额等)由商家自行承担。如商品实际支付金额</font><font face="微软雅黑">≤3元,不做赔付。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑"> 同时,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;">i百联</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">平台</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">有权</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">根据</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家近</font><font face="微软雅黑">3</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">0</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">天发货时效,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">单方采取包括但不限于</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">禁止活动报名</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">、</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">搜索降权</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">等措施</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">。</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">全渠道自营业务的上游供应商以及自营打标的集团内各业态公司</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">的发货时效与平台自营商品标准不匹配的(本规范生效之日起,累计</font><font face="微软雅黑">3个自然月发货时效得分低于2</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;">.5</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">分),平台有权对违规商品</font><font face="微软雅黑">/供应商的全量商品/供应商委托代发货的上游合作方的全量商品做自营去标处理(自平台发出去标通知之日起一个月内,相关业务方可选择申请入驻i百联平台或停止合作,完成存量订单的交付工作,并下架相关存量商品。逾期未完成的,平台将对相关存量商品做黑名单管控处理。)</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">如对系统延迟发货判定有异议,商家可于订单延迟发货赔付发生后的</font><font face="微软雅黑">7</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;">2</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">小时</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">内</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">申诉</font></span><span><a href="#移动端入口"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,255);mso-bidi-font-weight:bold;
text-decoration:underline;text-underline:single;font-size:10.0000pt;"><font face="微软雅黑">(入口见下方)</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">,并</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">提供有效发货物流底单,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">经</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">i百联平台</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">核实,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">若是平台</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">系统</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">原因</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">引起的计算错误</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">(</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">物流</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">信息同步</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">异常</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">等),申诉成立。</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">若是</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">自身</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">原因</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">或</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">快递公司未回传物流流转信息导致的,申诉</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">不成立</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">,如:</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">未及时上传物流单号、</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">上传物流单号错误等。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑"> 2、缺货/无货</font></span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单延迟发货后的</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">72小时内仍未发货</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">或</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">自主承认缺货</font><font face="微软雅黑">/拒绝发货/要求加价发货的,视为缺货/无货。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
line-height:200%;">
<a name="_Hlk96361214"></a><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家缺货</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">/无货</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">的,由平台代商家向消费者先行赔付。赔付标准为商品实际支付金额(支付方式包括但不限于银行卡、积分、团购券、无门槛优惠券等)</font><font face="微软雅黑">30%,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">单笔</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">赔付金额</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">最低不少于</font><font face="微软雅黑">5元,不高于500元。赔付方式包括但不限于发放会员积分、优惠券等,相关费用(会员积分等值金额、优惠券的优惠金额等)由商家自行承担。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<a name="_Hlk96361475"></a><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">i百联</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">平台</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">有权单方采取包括但不限于相关商品下架、限制参加促销活动、冻结涉事商品货款等措施</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑"> </font></span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;">3</span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑">、虚假发货</font></span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家存在以下异常情形,且无法证明其真实发货的</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,视为虚假发货。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">虚假发货情形包括但不限于:</font><font face="微软雅黑">1)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">状态流转至</font> <font face="微软雅黑">“配送中”后</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">24小时内无任何物流更新记录的</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">;</font><font face="微软雅黑">2)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">物流信息流转过程中,停滞时间超过正常快递节点流转时间(甘肃</font>/新疆/西藏/宁夏/内蒙古/青海地区停滞超过72小时,其他除香港、澳门、台湾地区的地区超过48小时)</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"> </span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">3</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">其他异常情形(如:物流订单对应的物流轨迹与买家收货地址不符、</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单状态与实际不符、</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">实际包裹内容与消费者所购商品无关联等)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
line-height:200%;">
<a name="_Hlk96361697"></a><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家虚假发货的,由平台代商家向消费者先行赔付。</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">赔付标准为商品实际支付金额</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">(支付方式包括但不限于银行卡、积分、团购券、无门槛优惠券等)</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;">30%,单笔赔付金额最低不少于5元,不高于500元。</span><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑"> </font></span></b><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">赔付方式包括但不限于发放会员积分、优惠券等,相关费用(会员积分等值金额、优惠券的优惠金额等)由商家自行承担。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">i百联</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">平台</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">有权单方采取包括但不限于</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">相关商品下架、</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">禁止活动报名</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">、冻结涉事商品货款</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">、商家清退</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);mso-bidi-font-weight:bold;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">等措施</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">如对虚假发货判定有异议,商家可于订单虚假发货赔付发生后的</font><font face="微软雅黑">7</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;">2</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">小时</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">内</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">申诉</font></span><span><a href="#移动端入口"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,255);mso-bidi-font-weight:bold;
text-decoration:underline;text-underline:single;font-size:10.0000pt;"><font face="微软雅黑">(入口见下方)</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">,并</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">提供有效发货物流底单</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">等证明材料</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">经</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">i百联平台</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">核实,商家在订单交付过程中实际未有虚假发货行为的,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">,申诉成立。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">4、发货包装&信息推送违规</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">包括但不限于发货包装中(外包装盒、快递</font><font face="微软雅黑">/物流面单、内部夹页、退换货页、封箱胶等)带有其他平台(非i百联)的信息,或订单交付过程中向消费者推送带有其他平台(非i百联)标识的信息。</font></span></p>
<p class="MsoNormal" style="text-indent:18.0000pt;mso-pagination:widow-orphan;line-height:200%;
background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:10.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">因本情形</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">引发消费者投诉的,若认定该商家存在问题,平台根据商家的违规次数,逐步升级对商家实施管控。累积一次,对</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:10.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">违规商品实施黑名单管控</font><font face="微软雅黑">7天,累积两次,对违规商家的全量商品实施黑名单管控7天,累积三次,清退违规商家。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"> </span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑"> </font></span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"> </span></b><b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">非电商类商家违规处理</font></span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;margin-left:39.0000pt;
text-indent:-18.0000pt;line-height:200%;mso-list:l0 level1 lfo2;">
<span style="font-family:微软雅黑;mso-bidi-font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">1、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">订单缺货</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;margin-left:39.0000pt;
text-indent:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家缺货引发消费者投诉的,商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">应向消费者进行赔付。</font>i百联平台客服有权以发放会员积分</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">等</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">方式代为向消费者先行赔付</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,相关费用由商家自行承担。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;margin-left:39.0000pt;
text-indent:-18.0000pt;line-height:200%;mso-list:l0 level1 lfo2;">
<span style="font-family:微软雅黑;mso-bidi-font-family:宋体;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">2、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">延迟出货</font></span></p>
<table border="0" cellspacing="0" class="MsoNormalTable" style="border-collapse:collapse;margin-left:1.6500pt;border:none;
mso-padding-alt:0.0000pt 0.0000pt 0.0000pt 0.0000pt ;">
<tbody>
<tr style="height:49.7500pt;">
<td style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;mso-border-bottom-alt:0.7500pt solid windowtext;" valign="bottom">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<b><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-weight:bold;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">指标</font></span></b></p>
</td>
<td style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;mso-border-bottom-alt:0.7500pt solid windowtext;" valign="bottom">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<b><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-weight:bold;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">考核标准</font></span></b></p>
</td>
<td style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:none;" valign="bottom">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<b><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-weight:bold;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">处置措施</font></span></b></p>
</td>
</tr>
<tr style="height:22.5000pt;">
<td rowspan="3" style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;mso-border-bottom-alt:0.7500pt solid windowtext;" valign="center">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">门店</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">出货及时率</font></span></p>
</td>
<td style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;mso-border-bottom-alt:0.7500pt solid windowtext;" valign="bottom">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">上一自然周,</font></span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">完成</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">订单</font></span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">数</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="inherit">≥7</font><font face="宋体">,且</font><font face="inherit">55%</font><font face="宋体"><出货及时率</font><font face="inherit">≤75%</font></span></p>
</td>
<td style="width:88.8500pt;padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;
mso-border-left-alt:0.2500pt solid windowtext;border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;
border-top:1.0000pt solid windowtext;mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;
mso-border-bottom-alt:0.7500pt solid windowtext;" valign="bottom" width="118">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">门店保护半径(保护半径距离内的门店优先推荐给消费者)清零</font><font face="inherit">&</font><font face="宋体">扣除门店排序人工干预分</font><font face="inherit">2</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">000</span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">分(</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">3</span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">天)(平台触发,邮件通知)</font></span></p>
</td>
</tr>
<tr style="height:22.5000pt;">
<td style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;mso-border-bottom-alt:0.7500pt solid windowtext;" valign="bottom">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">上一自然周,</font></span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">完成</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">订单</font></span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">数</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="inherit">≥7</font><font face="宋体">,且</font><font face="inherit">30%</font><font face="宋体"><出货及时率</font><font face="inherit">≤55%</font></span></p>
</td>
<td style="width:88.8500pt;padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;
mso-border-left-alt:0.2500pt solid windowtext;border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;
border-top:1.0000pt solid windowtext;mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;
mso-border-bottom-alt:0.7500pt solid windowtext;" valign="bottom" width="118">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">门店保护半径(保护半径距离内的门店优先推荐给消费者)清零</font><font face="inherit">&</font><font face="宋体">扣除门店排序人工干预分</font><font face="inherit">2</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">000</span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">分(</font><font face="inherit">1</font><font face="宋体">周)(平台触发,邮件通知)</font></span></p>
</td>
</tr>
<tr style="height:22.5000pt;">
<td style="padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;mso-border-left-alt:0.2500pt solid windowtext;
border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;border-top:1.0000pt solid windowtext;
mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;mso-border-bottom-alt:0.2500pt solid windowtext;" valign="bottom">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">上一自然周,</font></span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">完成</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">订单量</font><font face="inherit">≥7</font><font face="宋体">,且出货及时率</font><font face="inherit">≤30%</font></span></p>
</td>
<td style="width:88.8500pt;padding:2.2500pt 3.7500pt 2.2500pt 3.7500pt ;border-left:1.0000pt solid windowtext;
mso-border-left-alt:0.2500pt solid windowtext;border-right:1.0000pt solid windowtext;mso-border-right-alt:0.7500pt solid windowtext;
border-top:1.0000pt solid windowtext;mso-border-top-alt:0.2500pt solid windowtext;border-bottom:1.0000pt solid windowtext;
mso-border-bottom-alt:0.2500pt solid windowtext;" valign="bottom" width="118">
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;vertical-align:baseline;">
<span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">门店保护半径(保护半径距离内的门店优先推荐给消费者)清零</font><font face="inherit">&</font><font face="宋体">扣除门店排序人工干预分</font><font face="inherit">5</font></span><span style="font-family:inherit;mso-fareast-font-family:宋体;mso-bidi-font-family:宋体;
font-size:10.0000pt;mso-font-kerning:0.0000pt;">000</span><span style="font-family:宋体;mso-ascii-font-family:inherit;mso-hansi-font-family:inherit;
font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="宋体">分(</font><font face="inherit">1</font><font face="宋体">周)(平台触发,邮件通知)</font></span></p>
</td>
</tr>
</tbody>
</table>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家延迟出货引发消费者投诉的,商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">应向消费者进行赔付。</font>i百联平台客服有权以发放会员积分</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">等</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">方式代为向消费者先行赔付</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,相关费用由商家自行承担。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">3、发货包装&信息推送违规</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:20.0000pt;
mso-char-indent-count:2.0000;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">包括但不限于发货包装中(外包装盒、购物袋、订单小票、内部夹页、退换货页、封箱胶等)带有其他平台(非</font><font face="微软雅黑">i百联)的信息,或订单交付过程中向消费者推送带有其他平台(非i百联)标识的信息。</font></span></p>
<p class="MsoNormal" style="text-indent:18.0000pt;mso-pagination:widow-orphan;line-height:200%;
background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:10.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">因</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;mso-bidi-font-weight:bold;font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家行为引发消费者投诉的,若认定该商家存在问题,平台根据商家的违规次数,逐步升级对商家实施管控。累积一次,对</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:10.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">违规商品实施下架管控</font><font face="微软雅黑">7天,累积两次,对违规商家实施闭店管控7天,累积三次,清退违规商家。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;margin-left:21.0000pt;
line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"> </span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-indent:21.0000pt;
line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-weight:bold;font-size:10.0000pt;"><font face="微软雅黑">第八章</font> <font face="微软雅黑">赔付说明</font></span></b></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑"> 第一条 如订单发生第七章所述情形, i百联平台将基于法律法规的规定、协议的约定以及消费者和</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">提供的证据材料,依据本规则做出判断并要求</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">承担相应赔付责任。</font></span></p>
<p class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑"> </font></span></p>
<p align="justify" class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-align:justify;
text-justify:inter-ideograph;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">i百联平台有权视消费者是否存在滥用权利或非基于生活消费需要的购买行为判定是否向其赔付。(滥用权力包括但不限于恶意运用无效的或不精确的收货地址和(或)收货人信息,导致商家无法按时发货)第三条 经新闻媒体曝光、国家行政管理部门通报或经i百联平台排查发现,如商品实物或信息涉嫌违法违规的,为保障用户权益,i百联平台有权要求</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">立即停止发货。</font> </span></p>
<p align="justify" class="p" style="margin-top:0.0000pt;margin-bottom:0.0000pt;text-align:justify;
text-justify:inter-ideograph;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:Calibri;mso-fareast-font-family:宋体;
mso-bidi-font-family:宋体;line-height:200%;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"> </span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<b><span class="15" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-weight:bold;
font-size:10.0000pt;"><font face="微软雅黑">第九章</font> <font face="微软雅黑">附则</font></span></b></p>
<p class="MsoNormal" style="text-indent:21.0000pt;mso-pagination:widow-orphan;text-align:left;
line-height:200%;background:rgb(255,255,255);">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:1.0000pt;"><font face="微软雅黑">第一条</font> <font face="微软雅黑">i百联平台有权根据平台运营情况随时调整本规范,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">并通过系统、邮件、平台公示等方式通知商家;</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;font-size:10.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">商家收到通知后的</font><font face="微软雅黑">7个工作日内未有异议的</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,即表示商家接受</font><font face="微软雅黑">i百联平台不时调整、颁布的管理规则。</font></span></p>
<p class="p" style="text-indent:21.0000pt;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:0.0000pt;"><font face="微软雅黑">第二条</font> <font face="微软雅黑">商家应遵守国家法律、行政法规、部门规章等规范性文件。对任何涉嫌违反国家法律、行政法规、部门规章等规范性文件的行为,本规范已有规定的,适用于本规范,本规范尚无规定的,依照法律法规处理。商家依据相关规则承担的相关责任并不免除其应承担的法律责任。商家在</font><font face="微软雅黑">i百联平台的任何行为,应同时遵守与i百联平台及其关联公司签订的各项协议。</font></span></p>
<p class="MsoNormal" style="mso-pagination:widow-orphan;text-align:left;line-height:200%;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:1.0000pt;"><font face="微软雅黑">第三条</font> <font face="微软雅黑">本规范于</font><a name="_Hlk102406235"></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
line-height:200%;color:rgb(0,0,0);font-size:10.0000pt;
mso-font-kerning:1.0000pt;">2022年4月2日<font face="微软雅黑">首次发布,</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">于</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">2023</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">年</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">9</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">月</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">20</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">日修订并公示,</font>2023年</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">9</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">月</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">29</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">日</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">起</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
line-height:200%;font-size:10.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">生效。</font></span></p>
<p class="MsoNormal">
<span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal">
<span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal">
<span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="justify" class="MsoNormal" style="text-align:justify;text-justify:inter-ideograph;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p align="center" class="MsoNormal" style="text-align:center;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
font-size:14.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">发货时效异常情况报备流程</font></span></p>
<p class="MsoNormal">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">一、以下适用于</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">未使用</font>ERP和MP系统的商家</span></p>
<p class="17">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家待发货订单</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">因疫情或其他原因导致考核时效内无法发出的,应及时提交异常报备(</font><font face="微软雅黑">PC端固定提交链接:</font></span><span><a href="https://www.wjx.top/vm/QMSdNNm.aspx"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">https://www.wjx.top/vm/QMSdNNm.aspx#</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">)(移动端入口:</font></span><span><a href="#移动端入口"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">请扫下方</font></span></u><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">二维码</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">)</font></span></p>
<p class="17" style="text-align:left;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家</font><a name="_Hlk113610176"><font face="微软雅黑">延迟发货(包括但不限于出现发货后无单号、有单号无路由轨迹等异常情况</font></a><font face="微软雅黑">),且未及时报备的订单,平台视作异常订单并向商家推送邮件通知。</font></span></p>
<p class="17" style="text-align:left;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家超</font><font face="微软雅黑">72小时未处理的异常订单,平台视作违规订单并向商家推送二次邮件通知。</font></span></p>
<p class="17" style="text-align:left;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">违规订单超</font><font face="微软雅黑">7</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;">2</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">小时未申诉</font><font face="微软雅黑">(</font></span><span><a href="#移动端入口"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">请扫下方</font></span></u><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">二维码</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;">)</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">或申诉不成立,且订单已引发消费者投诉的,平台依据《</font><font face="微软雅黑">i百联平台订单交付管理规范》</font></span><span><a href="#延迟发货条款"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">第七章</font><font face="微软雅黑">“违规处理”第一条第一项</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,代为向消费者先行赔付,并从商家保证金</font><font face="微软雅黑">/待结算货款中扣除相关赔付金额。</font></span></p>
<p class="MsoNormal">
<a name="移动端入口"></a><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
color:rgb(255,0,0);font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal">
<b style="mso-bidi-font-weight:normal"><span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
color:rgb(255,0,0);mso-ansi-font-weight:bold;font-size:10.5000pt;
mso-font-kerning:1.0000pt;"><font face="等线">扫码报备</font><font face="等线">/申诉→<img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E4%BA%8C%E7%BB%B4%E7%A0%81.png" style="width: 220px; height: 219px;" /></font></span></b><span style="position:absolute;z-index:-1;margin-left:103.3333px;
margin-top:1.4000px;width:96.0000px;height:96.0000px;"><img height="96" src="file:///C:\Users\GCY56\AppData\Local\Temp\ksohtml11412\wps1.png" width="96" /></span></p>
<p class="MsoNormal">
<span style="mso-spacerun:'yes';font-family:等线;mso-bidi-font-family:'Times New Roman';
font-size:10.5000pt;mso-font-kerning:1.0000pt;"> </span></p>
<p class="MsoNormal">
</p>
<p class="17" style="margin-left:36.0000pt;text-indent:-36.0000pt;mso-list:l1 level1 lfo3;">
<span style="font-family:等线;mso-bidi-font-family:宋体;font-size:10.5000pt;
mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">二、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">以下适用于</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">使用</font>ERP和MP系统的商家</span></p>
<p class="MsoNormal">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">1、待发货订单</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">因疫情或其他原因导致考核时效内无法发出的,应及时提交异常报备</font></span></p>
<p class="MsoNormal" style="text-align:left;">
<span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:'Times New Roman';
font-size:12.0000pt;mso-font-kerning:1.0000pt;"><font face="微软雅黑">2、商家延迟发货(包括但不限于出现发货后无单号、有单号无路由轨迹等异常情况),且未及时报备的订单,平台视作异常订单并向商家推送邮件通知。</font></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span style="font-family:微软雅黑;mso-bidi-font-family:宋体;font-size:12.0000pt;
mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">3、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">商家超</font><font face="微软雅黑">72小时未处理的异常订单,平台视作违规订单并向商家推送二次邮件通知。</font></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span style="font-family:微软雅黑;mso-bidi-font-family:宋体;color:rgb(50,50,50);
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">4、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">违规订单超</font><font face="微软雅黑">7</font></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;">2</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">小时未申诉</font><font face="微软雅黑">(</font></span><span><a href="#移动端入口"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">请扫下方</font></span></u><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">二维码</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;">)</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">或申诉不成立,且订单已引发消费者投诉的,平台依据《</font><font face="微软雅黑">i百联平台订单交付管理规范》</font></span><span><a href="#延迟发货条款"><u><span class="16" style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(0,0,255);text-decoration:underline;text-underline:single;
font-size:12.0000pt;"><font face="微软雅黑">第七章</font><font face="微软雅黑">“违规处理”第一条第一项</font></span></u></a></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">,代为向消费者先行赔付,并从商家保证金</font><font face="微软雅黑">/待结算货款中扣除相关赔付金额。</font></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span style="font-family:微软雅黑;mso-bidi-font-family:宋体;color:rgb(50,50,50);
font-size:12.0000pt;mso-font-kerning:0.0000pt;"><span style="mso-list:Ignore;">5、<span> </span></span></span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;">PC端、移动端</span><span style="mso-spacerun:'yes';font-family:微软雅黑;mso-bidi-font-family:宋体;
color:rgb(50,50,50);font-size:12.0000pt;mso-font-kerning:0.0000pt;"><font face="微软雅黑">申诉及报备方式详见下方操作指南:</font></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%871.png" style="width: 750px; height: 422px;" /></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%872.png" style="width: 750px; height: 430px;" /></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%873.png" style="width: 751px; height: 422px;" /></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%874.png" style="width: 751px; height: 422px;" /></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
mso-list:l0 level1 lfo2;">
<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%875.png" style="width: 751px; height: 422px;" /></span></p>
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<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%876.png" style="width: 750px; height: 426px;" /></span></p>
<p class="17" style="margin-left:18.0000pt;text-indent:-18.0000pt;text-align:left;
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<span lang="EN-US" style="font-size:14.0pt;font-family:"微软雅黑",sans-serif"><img alt="" src="https://blqqd-pa-fs-prd-pub.iblimg.com/ad-space/images/content/2023/09/%E5%9B%BE%E7%89%877.png" style="width: 750px; height: 426px;" /> </span></p>
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